customer is always right

Don’t Practice Anti-Customer Service

Posted on April 2, 2020March 25, 2020 by Joe R. in Business, Customer Service, Management

I wrote this post before most places were shutting down for the coronavirus, but I believe that once the social restrictions are lifted, the difference between those companies that bounce back and those that don't will be in part linked to those that understand Anti-Customer Service. Photo by Icons8 Team on Unsplash This is 2020 and every retail … Continue reading Don’t Practice Anti-Customer Service →

Is the customer always right?

Posted on March 10, 2020March 10, 2020 by Joe R. in Customer Service

Photo by Patrick Tomasso on Unsplash We've all heard the adage, "The customer is always right," and if you've worked in customer service you know this is fundamentally false. The customer is often wrong. They try returning an item two weeks past the last day of returns. Try to return something you don't even sell. Tell you the … Continue reading Is the customer always right? →